Frequently Asked Questions

 

Why do you use buses to get us to the beach?

Beginning in 2016, the Park Service has mandated that all kayak tour companies in the area use the Alger County Transit (ALTRAN) bus system to transport their customers to the launch sites at Miner's Beach and Sand Point. This was done for several reasons:

  • Kayak trips in the Pictured Rocks and Munising areas have exploded in popularity over the past couple of years. The parking lots have been literally overflowing with kayakers' cars, leaving little to no room for visitors who want to use the beaches.
  • The subsequent toll on the environment has been excessive. Visitors not finding parking in the lots were parking in the vegetation areas. The inevitable increase in trash has also been a problem.

Northern Waters Adventures works closely with ALTRAN to ensure that our customers are dropped off and picked up in a timely manner, however sometimes problems occur. If trips finish early or late, or if customers are late getting to the parking area, it can wreak havoc with the bus scheduling. Please be patient and understand that we are all doing our best to get you where you need to be.

What is your Cancellation Policy?

If we cancel the scheduled trip due to unsafe weather conditions (e.g., wind, waves, lightning), we will refund the full amount paid. We will also try to reschedule your trip, upon request. We DO run trips in rain, fog, wind and wave conditions that we deem manageable.

If you need to cancel, please call us ASAP at 906-387-2323 and we will try to rebook your vacancy.

  • For each vacancy we are able to fill, we only charge a $20 rebooking fee per person and refund the balance to you.
  • For vacancies we cannot rebook, the good news is you do not lose the total trip price. If you are paid in full, we will apply 50% of your total trip price as a GIFT CERTIFICATE for a future kayak trip with Northern Waters. If you are not paid in full, 50% of the total trip price is lost. Any additional payment amount over 50% of trip price is given as a Gift Certificate. This Gift Certificate does not expire and can transfer to another party, if you are unable to return. WE WILL EMAIL YOU THE GIFT CERTIFICATE. WE ALSO RETAIN A COPY FOR OUR RECORDS.


   
 Northern Waters Adventures - Lake Superior Sea Kayaking  P.O. Box 314 (Mail)
712 W. Munising Avenue (Hwy M-28)
Munising, MI 49862
( Watch for the big blue and white barn. - Between the American Legion Hall and Munising High School.)
(906) 387-2323

Click here for MAP
paddlingnorthernwaters@gmail.com 

 

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